Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to view dropdown options as down arrow icon is missing



Unable to view the dropdown options since the down arrow does not display.

Error Messages

Not Applicable

Steps to Reproduce

Route a case assignment to an external user to process the case. When the external user clicks the link in the email, the user is redirected to the case assignment.

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:

Include the below code in the UserWorkForm:

  select,.iOS select,.iOS input[type="datetime-local"],.iOS input[type="date"],.iOS input[type="time"],.android select,.android input[type="datetime-local"],.android input[type="date"],.android input[type="time"] {
    -webkit-appearance: none;
    -moz-appearance: none;
    background-image: url("webwb/caret-down_12506643515.svg!!.svg") !important;
    background-repeat: no-repeat;
    background-position: center right .3em;
    padding-right: 1.5em;
    background-size: 1em;
    border-radius: 0;
    height: 36px;

Published August 19, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us