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Support Article

Unable to view dropdown options as down arrow icon is missing

SA-82493

Summary



Unable to view the dropdown options since the down arrow does not display.




Error Messages



Not Applicable


Steps to Reproduce



Route a case assignment to an external user to process the case. When the external user clicks the link in the email, the user is redirected to the case assignment.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Perform the following local-change:

Include the below code in the UserWorkForm:

<style>
  select,.iOS select,.iOS input[type="datetime-local"],.iOS input[type="date"],.iOS input[type="time"],.android select,.android input[type="datetime-local"],.android input[type="date"],.android input[type="time"] {
    -webkit-appearance: none;
    -moz-appearance: none;
    background-image: url("webwb/caret-down_12506643515.svg!!.svg") !important;
    background-repeat: no-repeat;
    background-position: center right .3em;
    padding-right: 1.5em;
    background-size: 1em;
    border-radius: 0;
    height: 36px;
}
</style>

Suggest Edit

Published August 19, 2019 - Updated December 2, 2021

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