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Support Article

Unable to view email attachment from Chrome browser



The application runs in Chrome browser. When user tries to open an email attachment, an error occurs and the attachment fails to open.

Error Messages


Steps to Reproduce

1. Open a case with email attachments in Chrome browser.
2. Click the link to open email attachment.

Root Cause

Email viewer tries to load Open Authoring (OA) ActiveX control into the browser page. Since Chrome does not support ActiveX technology, the error message occurs.


Apply HFix-27572.

Published May 14, 2016 - Updated October 8, 2020

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