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Support Article

Unable to view email attachment from Chrome browser

SA-23296

Summary



The application runs in Chrome browser. When user tries to open an email attachment, an error occurs and the attachment fails to open.

Error Messages


 



Steps to Reproduce



1. Open a case with email attachments in Chrome browser.
2. Click the link to open email attachment.

Root Cause



Email viewer tries to load Open Authoring (OA) ActiveX control into the browser page. Since Chrome does not support ActiveX technology, the error message occurs.

Resolution



Apply HFix-27572.
Suggest Edit

Published May 14, 2016 - Updated October 8, 2020

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