Support Article
Unable to view email attachment from Chrome browser
SA-23296
Summary
The application runs in Chrome browser. When user tries to open an email attachment, an error occurs and the attachment fails to open.
Error Messages
Steps to Reproduce
1. Open a case with email attachments in Chrome browser.
2. Click the link to open email attachment.
Root Cause
Email viewer tries to load Open Authoring (OA) ActiveX control into the browser page. Since Chrome does not support ActiveX technology, the error message occurs.
Resolution
Apply HFix-27572.
Published May 14, 2016 - Updated October 8, 2020
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