Support Article
Unable to view the Email attachment in the pyAttachmentPage
SA-43988
Summary
Unable to view the email attachment in the pyAttachmentPage.
Error Messages
Not Applicable
Steps to Reproduce
- Configure an Email Listener. Run the email listener in SMA.
- Configure an email account for that email listener.
- Send a mail to the email account.
- Add the pyAttachmentPage as an additional page to trace in the tracer. The original-email.eml appears despite including an attachment.
Root Cause
A defect in Pegasystems’ code or rules.
Logical processing to rename the attachment file name, if it is a special name, is not available in the text part. Mail attachments, sent by the sender, display as text.
Resolution
Apply HFix-37423.
Published December 11, 2017 - Updated October 8, 2020
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