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Unable to view the Email attachment in the pyAttachmentPage



Unable to view the email attachment in the pyAttachmentPage.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure an Email Listener. Run the email listener in SMA.
  2. Configure an email account for that email listener.
  3. Send a mail to the email account.
  4. Add the pyAttachmentPage as an additional page to trace in the tracer. The original-email.eml appears despite including an attachment.

Root Cause

A defect in Pegasystems’ code or rules.

Logical processing to rename the attachment file name, if it is a special name, is not available in the text part. Mail attachments, sent by the sender, display as text.


Apply HFix-37423.

Published December 11, 2017 - Updated October 8, 2020

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