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Support Article

Unable to view steps under stages post upgrading

SA-72631

Summary


 

Unable to view the steps in stages on the Case worker and Manager portal for all the applications post upgrading to Pega 8.1.1.


Error Messages


 

Not Applicable


Steps to Reproduce

  1. Create a case 
  2. Click the lifecycle stages. The stages overlay template is blank
 

Root Cause



An issue in the custom application code or rules. An issue with the upgrade. UI-Kit-7:12-01-01 was not included in the application.

Resolution



Perform the following local-change:
  1. Include the UI-Kit-7:12-01-01 in the application ruleset stack
  2. Add DisplayCaseLifecycle RS: UI-Kit-7:12-01-01 and pyDisplayStages RS:UI-Kit-7:12-01-01 rules to the application ruleset
Suggest Edit

Published February 21, 2019 - Updated December 2, 2021

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