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Support Article

Unusual Look and Feel for Different Operator ID



User  is getting different look and feel of managers portal for different operator id but both are pointing to same AccessGroup.Ideally every operator with same AG should experience the same portal look and feel.User upgraded their application from v5.5 to v6.3 and since then facing this issue.

Error Messages


Steps to Reproduce

Launch the manager portal with different operator Ids and we can observe the UI look and feel not rendered appropriately.

Root Cause

The user has upgraded from PRPC version 5.5 to PRPC 6.3SP1. The Skin in the enduser portal is not getting reflected in the end user portal at work object level when launched from the developer portal where as the Skin is getting applied if it is set in the preferences of the developer portal.


The user can see the expected behavior if it is launched independently instead of launching it from the developer portal. In case, the user wants to launch it from the Developer portal, then the skin has to be set at the preference level of the developer portal in order to reflect the changes. Note, this is happening for only one enduser portal and the normal OOTB portals are working as expected.

Published January 31, 2016 - Updated October 8, 2020

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