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Support Article

Unwanted task is being added to interaction driver

SA-24458

Summary



The user created a work object in an interaction. The woprk object is opening in the interaction driver instead of a new tab.
 

Error Messages



Not Applicable


Steps to Reproduce


 
  1. Create new Interaction.
  2. Navigate to customer 360.
  3. On Operators Menu Go to one of the menu item and create a work object.


Root Cause



An issue in the custom application code or rules.

Upon debugging found that User is creating a work object which has PegaCA-Work class in its inhertance path.  So in general when work object of this type is created in the context of an Interaction it opens in the Interaction Driver only as there would be an entry to D_CPMServiceCaseRecents for work object of type PegaCA-Work class.



Resolution


 

Perfrom the following Local Change:

Suggested user to call data transform CPMSetHomeContext before creating the Work Object.


 

Suggest Edit

Published June 18, 2016 - Updated December 2, 2021

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