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Support Article

UpdateImportantMessages agent exception



The system displays the UpdateImportantMessages agent to be in an Exception state.

Error Messages

Property 'StatusOnWeb' is not a Database Column.

Steps to Reproduce

Not Applicable

Root Cause

This issue occurred due to a missed Installation step that was required for the use of Important Customer Messages functionality, where the sample data for PegaCSHC was not imported.

Hence, the Data-ImportantMessages class was mapped to pr_data instead of the important_messages table and the important_messages  table was not present in the database. The pr_data does not have an exposed column for StatusOnWeb. Therefore the error displayed.


Perform the following local-change:
  • If the Important Customer Messages functionality is not used in the application, disable the agent through the Agent Schedule. This prevents the agent from running and encountering the error.
  • If the Important Customer Messages functionality is used, utilize the PegaCSHC sample data JAR file to create the important_messages table in the database and map the Data-ImportantMessages class to it.

Published March 25, 2020 - Updated December 2, 2021

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