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Support Article

Uploaded image does not display in the generated PDF



Uploaded image does not display in the generated PDF.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Upload any local binary file as an image in the HTML stream
  2. Convert the HTML to PDF
  3. Open the generated PDF

Root Cause

While configuring Binary file rule, App Directory is set as desktopimages instead of webwb.


Perform the following local-change:
  1. Created a new binary file with App directory as webwb and upload the required image
  2. In the HTML stream, change the image tag as follows:
    <img src="images/<Binaryfile name>"/>

Note: The Images folder is present in the webwb folder.


Published October 12, 2018 - Updated October 8, 2020

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