Support Article
Use TLS 1.1 or higher when connecting to Salesforce using HTTPS
SA-25769
Summary
An error occurred when trying to connect Salesforce services. Connect rule was updated to TLS 1.1 for a quick test, but the exception still occurs.
Error Messages
Soap failed.
UNSUPPORTED_CLIENT: TLS 1.0 has been disabled in this organization. Please use TLS 1.1 or higher when connecting to Salesforce using HTTPS
Steps to Reproduce
Unknown
Root Cause
A defect in Pegasystems’ code or rules:
JDK addresses the issues in the previous code when trust store is not provided in PRPC. JDK 7 uses TLS 1.0 by default.
Resolution
Apply HFix-28509.
See also SA-25578.
Published July 27, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.