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Support Article

Use TLS 1.1 or higher when connecting to Salesforce using HTTPS



An error occurred when trying to connect Salesforce services. Connect rule was updated to TLS 1.1 for a quick test, but the exception still occurs.

Error Messages

Soap failed.
UNSUPPORTED_CLIENT: TLS 1.0 has been disabled in this organization. Please use TLS 1.1 or higher when connecting to Salesforce using HTTPS

Steps to Reproduce


Root Cause

A defect in Pegasystems’ code or rules:
JDK addresses the issues in the previous code when trust store is not provided in PRPC. JDK 7 uses TLS 1.0 by default.


Apply HFix-28509.

See also SA-25578.

Published July 27, 2016 - Updated October 8, 2020

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