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Support Article

User is diconnected during an interaction on Pega chat

SA-78032

Summary


 

Chat disconnects during an interaction. Sometimes chat is disconnected after four messages.


Error Messages


 

Not Applicable

 

Steps to Reproduce


 

Initiate a chat.

 

Root Cause



A defect in Pegasystems’ code or rules. 

Resolution

Apply HFix-52429.
 

Suggest Edit

Published May 2, 2019 - Updated December 2, 2021

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