Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

User is not able to access cases



A user who is a Manager with the respective access group to supervise the work, is unable to access cases that are created by other operators.

Error Messages

Not Applicable

Steps to Reproduce

  1. User: Create a case and release the lock by closing the case.
  2. Manager: Search for the case created by user. Open the case.

Root Cause

The user did not have the correct access group. Hence, cases were not accessible.


Perform the following local-change:

Add the PegaRULES:WorkMgr4 access role to the Manager group.
Suggest Edit

Published October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us