User is not able to access cases
A user who is a Manager with the respective access group to supervise the work, is unable to access cases that are created by other operators.
Steps to Reproduce
- User: Create a case and release the lock by closing the case.
- Manager: Search for the case created by user. Open the case.
The user did not have the correct access group. Hence, cases were not accessible.
Perform the following local-change:
Add the PegaRULES:WorkMgr4 access role to the Manager group.