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Support Article

User is not able to access cases



A user who is a Manager with the respective access group to supervise the work, is unable to access cases that are created by other operators.

Error Messages

Not Applicable

Steps to Reproduce

  1. User: Create a case and release the lock by closing the case.
  2. Manager: Search for the case created by user. Open the case.

Root Cause

The user did not have the correct access group. Hence, cases were not accessible.


Perform the following local-change:

Add the PegaRULES:WorkMgr4 access role to the Manager group.

Published October 8, 2020

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