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Support Article

User portal loads without styles when launched from email link



When launching the User portal from an email link, the portal loads without styles.

Error Messages

java.lang.IllegalStateException: Cache has been closed or destroyed: StaticContentAGCache

Steps to Reproduce

Log in to the application.

Root Cause

The cache was invoked by the Ignite protocol.


Perform the following local-change:

Use the below prconfig to change the cluster protocol from Ignite to Hazelcast

<env name="identification/cluster/protocol" value="hazelcast" />

Published January 5, 2019 - Updated October 8, 2020

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