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Support Article

User prompted for authentication when accessing system using URL



User is prompted for authentication, when accessing a system using a URL that is in the below format.


Error Messages

Authentication required


Steps to Reproduce

  1. Open the browser
  2. Specify the URL: https://systemName/prweb/PRRestService/A/B/C/ID-NUMBER?actionName=Done

Root Cause

Change the system Name to refer to another system, that does not contain the referenced rules, to reveal which parts of the URL referenced rules within the original system. This indicates which rules must be checked.

Failed to retrieve Rule-Service-Rest instance A.B.C using default rulesets (Data-Admin-ServicePackage A doesn't exist)


Uncheck the Authentication Required option on the referenced Service Package rule.

Published October 10, 2017 - Updated October 8, 2020

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