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Support Article

Users are reporting font "blurriness" on the screens



Users are reporting font "blurriness" on the screens when using a IE 11 Citrix Browser session.  The issue does occur in an IE11 browser outside of the Citrix environment.

Error Messages


Steps to Reproduce


Root Cause

The root cause of this problem is with Citrix. This is not a PRPC problem.


End users in facing this issue can increase the browser zoom level with "CTRL+" and "CTRL-" keys. There is also a zoom control on the IE status bar in the far right corner. This can reduce the blurriness introduced by the Citrix rendering engine.

Another possible solution is change the end user portal font to something that is less blurry when using Citrix.


Published July 8, 2015 - Updated October 8, 2020

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