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Support Article

USSD code in Arabic and Urdu SMS script is delivered incorrectly

SA-69117

Summary



The Unstructured Supplementary Service Data (USSD) code in Arabic and Urdu SMS scripts is delivered incorrectly on the Samsung handset. However, it's delivered in the correct format *107*3# on iPhone and Nokia handset.





Error Messages



Not Applicable

 

Steps to Reproduce

  1. Configure SMS service using Pega-NBAM 
  2. Include Arabic text with a USSD Code in the SMS content. Observe the USSD code format on the Samsung mobile
     

Root Cause



A defect or configuration issue in the operating environment. 

Resolution



Here’s the explanation for the reported behavior:
Samsung handset considers the USSD code as string and reverses it as it is included in the Arabic text. 


 

 


 
Suggest Edit

Published May 7, 2019 - Updated October 8, 2020

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