Support Article
USSD code in Arabic and Urdu SMS script is delivered incorrectly
SA-69117
Summary
The Unstructured Supplementary Service Data (USSD) code in Arabic and Urdu SMS scripts is delivered incorrectly on the Samsung handset. However, it's delivered in the correct format *107*3# on iPhone and Nokia handset.
Error Messages
Not Applicable
Steps to Reproduce
- Configure SMS service using Pega-NBAM
- Include Arabic text with a USSD Code in the SMS content. Observe the USSD code format on the Samsung mobile
Root Cause
A defect or configuration issue in the operating environment.
Resolution
Here’s the explanation for the reported behavior:
Samsung handset considers the USSD code as string and reverses it as it is included in the Arabic text.
Published May 7, 2019 - Updated October 8, 2020
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