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Support Article

UTF8 characters not displayed in IE in grids in read only mode



When using Internet Explorer (IE), UTF8 characters (in this case Thai characters) does not get displayed in a repeat grid when in read mode. When in edit mode though (text input is used instead of label), the characters are displayed. This has been noticed in repeat grid when editing a data instance (data page > local storage > records tab) and in repeat grid in end user harness.

Error Messages

No error messages. Observed the characters did not get displayed.

Steps to Reproduce

Create a data page in the Data Explorer.
Create a local data source for that data page. Import a CSV file which has UTF8 characters as the value.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. Pega 7 does not explicitly specify a fall back font when it can't read Open Sans.


This issue is scheduled to be resolved in Maintenance Level (ML) release 7.1.8 with bug dev tip 
A local-change is also possible by adding the following codes to UserWorkForm HTML fragment.

   .ie div.gridDefault div.default tr.cellCont td.gridCell {
      font-family: "OpenSans, sans-serif";

Published January 31, 2016 - Updated October 8, 2020

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