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Support Article

Value of Date field stops displaying on tabbing out



User is able to view the value of Date field when the focus shifts to the Date field. However, the Date field is blank when the user tabs out of the field. The user is able to view the actual values on the Clipboard and on the next screen. The issue occurs on the Internet Explorer (IE) browser. 

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a section with Date fields with Date Picker 
  2. Enable the Display value using read-only format checkbox
  3. Provide a Date Time format

Root Cause

An issue in the custom application code or rules. An issue with the two Date Time controls on the section. The Java generated for Date Time control is corrupted.


Perform the following local-change: 
Replace the Date Time control on the section with a new Date Time control.


Published April 1, 2020 - Updated December 2, 2021

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