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Support Article

Version history missing for the content cases created.

SA-31160

Summary



The user is unable to find the version history for newly created content cases.

Error Messages



Not Applicable

Steps to Reproduce



Log in with admin access, Create content case - approve, publish. Not able to see cases in the version history table.

Root Cause



This is an expected behavior.

Resolution



Only when the case is edited (after publish) and completed, there will be an archived version saved in the version history table.
This is per Pega Knowledge Management framework design.
 
For user's case, a newly created and published case will not be displayed in history table.
Suggest Edit

Published December 21, 2016 - Updated December 2, 2021

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