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Support Article

Vertical scroll bar does not display in the iOS Safari browser

SA-71112

Summary



Vertical scroll bar does not display in the iOS Safari browser. As a result, unable to download PDF-related agreement.


Error Messages



Not Applicable.


Steps to Reproduce



Attempt to download the PDF-related agreement by scrolling down using the iOS Safari browser.


Root Cause



A bug is present in iOS with displaying PDFs in iframes that truncates the PDF file to display only the first page like an image without any vertical scroll bar.


Resolution

Perform the following local-change :

Use GDocs Viewer as pass through for documents.



 

Published April 5, 2019 - Updated December 2, 2021

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