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Support Article

View Email labels are not localized



Customer has German language pack installed at their end. When an email attached to an work object is opened, the labels like "Sent:", "From:", "To:" are not localized for user with locale setting "de".

Error Messages


Steps to Reproduce

Have correspondence attached to the work object and open the email attached by clicking the Advanced links under Attachments Tab.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.

The lables
 like "Sent:", "From:", "To:" are hardcoded in HTML rule "Show" of class Data-Corr-Email.


This issue is resolved through the following local change:

Since the HTML rule "Show" is an available rule requested user to do "Save As" of this rule and replace the hardcoded labels with pega lookup tab.

Below is the example code snippet for reference.

Tag: <title>View Email</title>

is replaced with <title><pega:lookup property='.pyCaption' value='View Email'/></title>

Published January 31, 2016 - Updated October 8, 2020

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