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Support Article

Visa RC 53-6b Sys throwing error



For VISA RC 53- 6b, System is not allowing to perform Chargeback whenever user gives a future date for Field:
“CardHolder received or expected to receive the services on”.

Error Messages

“CardHolder received or expected to receive the services on”

Steps to Reproduce

On C 53-b, put a future date for "“CardHolder received or expected to receive the services on".

Root Cause

A defect in Pegasystems’ code or rules.


Apply Hfix-30074

Change 1:
Incorporated a future date validation for this question across the application. As part of this user story we updated the validation at the property level so that it will have impact across the application.
Date of the Cardholder letter (if available):
Date the Issuer received the Cardholder letter (if available):
This question should not allow future date.

Change 2:
Removed the future date validation for the following question across the application.
"CardHolder received or expected to receive the services on:"

Published November 22, 2016 - Updated December 2, 2021

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