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Visa RC 85-1 allowing a future date for letter received date



On the Ancillary Questions page for Visa Reason Code (RC) 85-1, the Question "Date the issuer received cardholder letter" is allowing a future date without throwing any error.

Error Messages

Not Applicable

Steps to Reproduce

1. Create a case and proceed to “Choose a reason Code” screen.
2. Select Reason Code as 85 and Condition Code as 1.
3. In the next “Answer Ancillary Questions” screen, answer the questions and enter a future date in the date field for the question “Date the issuer received the Cardholder letter”.
3. On click of Submit, it will go to the Process Chargeback screen without throwing any error for the future date validation.

Root Cause

A defect in Pegasystems’ code or rules a future date is not valid for date letter received.


Apply HFix-30074.


Published November 24, 2016 - Updated December 2, 2021

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