Visa Reason Code 76-4-a incorrectly showing for Visa Eur
As per Compliance Requirements (and Pega Release Notes) Reason Code 76-4-a will only display in the Choose a Reason Code (CRC) for all transactions, excluding VE participating. However, Reason Code 76 4a (Dynamic Currency Conversion (non-VE)) is visible for Visa Europe, contrary to expectations.
Steps to Reproduce
Dispute a transaction orignating in Europe region (i.e. Currency is EUR and Merchant Country is France and Merchant Region is Europe)
We are able to select reason code 76 Condition code 4-a from CRC drop down.
The root cause of this problem is a defect in Pegasystems’ code/rules.
This behavior is resolved by HFix-21389.
Published June 12, 2015 - Updated October 8, 2020
Was this useful?
0% found this useful
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.