Support Article
Visa Reason Code 76-4-a incorrectly showing for Visa Eur
SA-8245
Summary
As per Compliance Requirements (and Pega Release Notes) Reason Code 76-4-a will only display in the Choose a Reason Code (CRC) for all transactions, excluding VE participating. However, Reason Code 76 4a (Dynamic Currency Conversion (non-VE)) is visible for Visa Europe, contrary to expectations.
Error Messages
Not Applicable
Steps to Reproduce
Dispute a transaction orignating in Europe region (i.e. Currency is EUR and Merchant Country is France and Merchant Region is Europe)
We are able to select reason code 76 Condition code 4-a from CRC drop down.
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules.
Resolution
This behavior is resolved by HFix-21389.
Tags:
Published June 12, 2015 - Updated October 8, 2020
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