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Support Article

Visa Reason Code 76-4-a incorrectly showing for Visa Eur



As per Compliance Requirements (and Pega Release Notes) Reason Code 76-4-a will only display in the Choose a Reason Code (CRC) for all transactions, excluding VE participating.  However, Reason Code 76 4a (Dynamic Currency Conversion (non-VE)) is visible for Visa Europe, contrary to expectations.

Error Messages

Not Applicable

Steps to Reproduce

Dispute a transaction orignating in Europe region (i.e. Currency is EUR and Merchant Country is France and Merchant Region is Europe)
We are able to select reason code 76 Condition code 4-a from CRC drop down.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.


This behavior is resolved by HFix-21389.

Published June 12, 2015 - Updated October 8, 2020

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