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Support Article

Visa reason code 77 shows wrong document indicator

SA-21756

Summary



Visa reason code 77 is giving document 1 as an indicator. As per Visa manual, the indicator should be 0 (zero).


Error Messages



Not applicable


Steps to Reproduce

  1. Create a dispute.
  2. Process the dispute until the initiate reason code screen.
  3. Select reason code 77 and any condition code 1 or 2.


Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply HFix-26806
Suggest Edit

Published April 7, 2016 - Updated October 8, 2020

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