Support Article
Visa reason code 77 shows wrong document indicator
SA-21756
Summary
Visa reason code 77 is giving document 1 as an indicator. As per Visa manual, the indicator should be 0 (zero).
Error Messages
Not applicable
Steps to Reproduce
- Create a dispute.
- Process the dispute until the initiate reason code screen.
- Select reason code 77 and any condition code 1 or 2.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-26806
Tags:
Published April 7, 2016 - Updated October 8, 2020
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