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Support Article

Visa reason code 81 not reachable after applying HFix-21721



The logic in When rule NotElectronicallyReadTxnRC81 is not necessary for normal operating conditions:

g) .TransactionData.MailOrderTelephoneOrder !=""

This is blank, hence the condition always fails. Why should the MailOrderTelephoneOrder have a value for AFD transaction? 

Error Messages

Not Applicable

Steps to Reproduce

Start the Visa Reason Code Advisor. If MailOrderTelephoneOrder is blank, the reason code is never generated.

Root Cause

A defect in Pegasystems’ code or rules.


This issue is resolved by an update to HFix-21721. Obtain the updated version of this hotfix.

Published December 6, 2016 - Updated October 8, 2020

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