Support Article
Visual Business Director Applet not loading
SA-16517
Summary
Visual Business Director Applet fails to load.
Error Messages
ClassNotFound exception (screenshot attached).
Regarding the ClassNotFoundException,
- With Java 6, I dont get the ClassNotFoundException when I click on Error: Click for details on the VBD IE window and the IE freezes.
- With Java 7, I get the ClassNotFoundException when I click on Error: Click for details on the VBD IE window.
OS - Windows 8.1
Browser - IE 11
Java Version - Java 6
Steps to Reproduce
Launch VDB Applet from VBD landing page
Root Cause
Wrong VBD Address on DSM Service Infrastructure landing page.
Resolution
The VBD Address on DSM Service Infrastructure landing page was corrected. After this change, it worked fine.
Published January 31, 2016 - Updated October 8, 2020
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