Support Article
Wait shape configuration for Multiple case status
SA-19835
Summary
The parent case must wait for the child cases to reach "Pending-*" or "Resolved-*" status to proceed further in the parent Case. One Wait shape must be used for multiple dependent case statuses according to the business requirement, but a Wait shape can be accommodate only single status.
Error Messages
Not Applicable
Steps to Reproduce
1. Create two or more cases, parent and child case(s).
2. Run the cases, and check the flow at Wait shape.
Root Cause
Submitted product enhancement request item FDBK-10485.
Resolution
An enhancement request has been created for consideration by Pega Product Management.
Published February 15, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.