Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Warm Transfer not functional when multiple lines are active



In a Pega Call 7.21 application, when an agent has more than one line activate, the Warm Transfer function is not working as the Complete Transfer action is not able to identify which line contains the Consultation Call ID.

Error Messages

Not Applicable

Steps to Reproduce

1. Receive a Call and trigger an interaction.
2. Initiate a Warm Transfer with another extension.
3. Complete the transfer.

Root Cause

A defect in Pegasystems’ code or rules.


The issue is resolved in PegaCALL 7.2.1 ML1. If upgrade is not an option, then install HFix-32546 which is compatible with PegaCALL 7.2.1.

Published May 10, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us