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Support Article

WEBLDAP1 auth service cannot find application rulesets



When the URL for WEBLDAP1 is opened, an error occurs and the user is unable to reach the login screen.
Server.log shows an error indicating that the Data-Admin-AuthService WEBLDAP1 cannot find the login activity.

Error Messages

Problem executing activity: Code-Security.<LOGIN_ACTIVITY>… Failed to find a 'RULE-OBJ-ACTIVITY' with the name '<LOGIN_ACTIVITY>' that applies to 'Code-Security'. There were rules with this name in the rulebase, but… [it is] defined in rulesets which are not in your rulesetlist: <RULESET_NAME_OF_ACTIVTY>:<RULESET_VERSION_OF_ACTIVITY>.

In the browser:

Status fail
Message There has been an issue; please consult your system administrator
Operator ID Unauthenticated or not available
Requestor ID H99423F501E07D9FDADE4B6E78460000A
Timestamp Thu Oct 29 16:19:27 CDT 2015
Engine Version PegaRULES 7.10 ML8 (coreAssemblyCached_718_675)

Steps to Reproduce

Open http://<PRPC_HOST>:8080/prweb/PRWebLDAP1 in a browser.

Root Cause

The Data-Admin-Requestor <SystemName>  Browser instance was not specifying the correct AccessGroup that had defined the RuleSet that the Login Activity lives in. 


Change the Data-Admin-Requestor <SystemName> browser instance to use an AccessGroup that specifies the correct RuleSet for the custom SSO Login Activity.

Published January 8, 2016 - Updated October 8, 2020

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