Support Article
WEBLDAP1 auth service cannot find application rulesets
SA-16523
Summary
When the URL for WEBLDAP1 is opened, an error occurs and the user is unable to reach the login screen.
Server.log shows an error indicating that the Data-Admin-AuthService WEBLDAP1 cannot find the login activity.
Error Messages
Problem executing activity: Code-Security.<LOGIN_ACTIVITY>… Failed to find a 'RULE-OBJ-ACTIVITY' with the name '<LOGIN_ACTIVITY>' that applies to 'Code-Security'. There were rules with this name in the rulebase, but… [it is] defined in rulesets which are not in your rulesetlist: <RULESET_NAME_OF_ACTIVTY>:<RULESET_VERSION_OF_ACTIVITY>.
In the browser:
Status fail
Message There has been an issue; please consult your system administrator
Operator ID Unauthenticated or not available
Requestor ID H99423F501E07D9FDADE4B6E78460000A
Timestamp Thu Oct 29 16:19:27 CDT 2015
Engine Version PegaRULES 7.10 ML8 (coreAssemblyCached_718_675)
Steps to Reproduce
Open http://<PRPC_HOST>:8080/prweb/PRWebLDAP1 in a browser.
Root Cause
The Data-Admin-Requestor <SystemName> Browser instance was not specifying the correct AccessGroup that had defined the RuleSet that the Login Activity lives in.
Resolution
Change the Data-Admin-Requestor <SystemName> browser instance to use an AccessGroup that specifies the correct RuleSet for the custom SSO Login Activity.
Published January 8, 2016 - Updated October 8, 2020
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