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Support Article

When modal is opened in FireFox, pressing Enter closes the modal



On the Firefox browser, with opening a Modal triggered from button action, when input Japanese character and press Enter key (supposed to be the input has determined),
The Modal got closed.

Error Messages

Not Applicable

Steps to Reproduce

1. Create a button control in a section form
2. Add Click Event - LocalAction (Modal) for the button
3. Run the rule and press button.
4. Input few Japanese characters and press Enter key.

Actual Result: Modal has closed
Expected: The Japanese word inputted and stay Modal open.

Root Cause

Issue was occur on Internet Explorer or Firefox browser, and related to Incident Management for Energy (IME) input operation on a Modal Dialog because of the default ENTER KEY event handling in PRPC.


Perform the following local-change step:

Apply a section (as the code example in "non-auto-generated.txt" attachment) in the Modal Dialog.

Published June 1, 2017 - Updated October 8, 2020

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