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Support Article

While printing WO, & Aligment is not proper in the PDF



while printing the WO by using pega OOTB function.grid headers and buttons are not coming in download PDF file (CSS styles are not coming)

Error Messages


Steps to Reproduce

1) Open Designer studio. 
2) Run any case and try to print it. 
3) In the PDF format certain alignment issues occur.

Root Cause

The issue is due to certain settings in IE which prints title , URL and disables background colours.


Perform the following local-change:

In IE File-> PageSetup -> Under the headers and footers section -> make title and URL to Empty and check print Background Colors and Images option.


Published January 31, 2016 - Updated October 8, 2020

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