SA-3858

Summary

User is unable  to open the covered work object from search bar.

Error Messages

The work object was not found in the application. Check Id and try again.

Steps to Reproduce

Root cause unknown. Not able to reproduce the issue.

Root Cause

I have analyzed the tracer and could see the ErrorMessage: Work object WORK TS-1505 is not covered by -WORK WIP-168



As per the check made in Step 18 of Work-Open, @IndexInPropertyList(.pzInsKey, pyWorkCover.pxCoveredInsKeys) is set as -1 due to which the above error message is recorded. This triggers the NoWorkID Harness from being displayed in front end.

As observed. pxCoveredInsKeys value list does not exist in the pyWorkCover causing this problem to be there.


This is the root cause for the error to be thrown in front end. In order to re-mediate this, we will have to do a property-set on the pyWorkCover object with pyWorkCover.pxCoveredInsKeys="<CHILD CASE PZINSKEY>". This should make sure that the WhenCondition is skipped and the right harness opens up. Also, we will need to update the pxCoveredCount and pxCoveredCountOpen to “1”.

Resolution

This issue is resolved through the following local change: Wrote an activity at customer end to update the values in the parent. It is a simple Property-Set activtiy for pxCoveredInsKeys and pxCoveredCount,pxCoveredCountOpen.