Support Article

Word 2013 support in PRPC 6.2 SP2 for Word merge feature

SA-21020

Summary



When user attempts to run ActiveX-based Word Merge feature, the error message is raised, indicating that Microsoft Word 2013 version is not supported.

Error Messages



Initialization Failed. Unrecognized Microsoft Word version. Only Word 2010, Word 2007, 2003, 2002, and 2000 are supported.



Steps to Reproduce



On a workstation with Word 2013 installed, invoke ActiveX-based Word Merge functionality. 


Root Cause



At the time of PRPC 6.2 SP2 release Word 2013 version did not exist and therefore not supported by PRPC. 

Resolution



HFix-24947 implements support for Word 2013. Note, it is limited only to ActiveX based Word Merge functionality.
 

Published March 18, 2016 - Updated October 8, 2020

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