Word does not launch using ActionInitializeCorrespondence
Word does not launch using ActionInitializeCorrespondence HTML.
Error MessagesNot Applicable
Steps to ReproduceNavigate to Email/Letter correspondence screen.
Root CauseIn Pega7 (IE Standards), we should notuse the span element in CAInitCorrScripts HTML, while preparing the OpenAuthoring object.
ResolutionRemove the Span element from CAInitCorrScripts HTML. Word launches fine now.
Published October 24, 2016 - Updated October 26, 2016