Support Article

Word does not launch using ActionInitializeCorrespondence

SA-29509

Summary



Word does not launch using ActionInitializeCorrespondence HTML.


Error Messages



Not Applicable


Steps to Reproduce



Navigate to Email/Letter correspondence screen.


Root Cause



In Pega7 (IE Standards), we should notuse the span element in CAInitCorrScripts HTML, while preparing the OpenAuthoring object.

Resolution



Remove the Span element from CAInitCorrScripts HTML. Word launches fine now.

 

 

Published October 24, 2016 - Updated October 26, 2016

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.