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Support Article

Word does not launch using ActionInitializeCorrespondence



Word does not launch using ActionInitializeCorrespondence HTML.

Error Messages

Not Applicable

Steps to Reproduce

Navigate to Email/Letter correspondence screen.

Root Cause

In Pega7 (IE Standards), we should not use the span element in CAInitCorrScripts HTML, while preparing the OpenAuthoring object.


Remove the Span element from CAInitCorrScripts HTML. Word launches fine now.



Published October 27, 2016 - Updated October 8, 2020

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