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Support Article

Word merge does not process fields after launch



Some users are seeing Word document template opened, but embedded fields are not processed after Word merge launch. Other users are fine.

Issue happens with Windows 7 and 10 users, as well as MicroSoft Word 2013 or Word 2016.

Error Messages

Not Applicable

Steps to Reproduce

Execute any flow action that implements Word merge.

Root Cause

Troubleshooting onsite found out that affected workstations had “Enable Protected Mode” Internet Explorer browser security setting ON.

It is required for that setting to be disabled for Word merge desktop integration to work.
Once the “Enable Protected Mode” setting was disabled, the Word merge started working fine on both Windows 7 and 10 affected workstations.



The enterprise has to judiciously consider the trade-off between reducing desktop security by disabling “Enable Protected Mode” setting and using Word merge functionality in the application.

Published January 5, 2017 - Updated October 8, 2020

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