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Word Merge does not work



Trying to run OOTB "WordEmbedMergeTest" flow in "PegaSample-Task" class. When the flow reaches the flow action "Create Word Document", on clicking "Create Merge Document" button, after 5-10 seconds, a "Get Microsoft Silverlight" message displays. 

Silverlight version 5.1.20513.0 is installed.
MS-Word version is 2013

Error Messages

Get Microsoft Silverlight

Steps to Reproduce

Run OOTB "WordEmbedMergeTest" flow in "PegaSample-Task" class.
When the flow reaches the flow action "Create Word Document", click "Create Merge Document" button and after 5-10 seconds you get a message on the screen stating, "Get Microsoft Silverlight". 


Root Cause

The application requires the usage of the new version of Silverlight.


Install a new version of Silverlight as prompted and the WORD dot template.

Published January 31, 2016 - Updated October 8, 2020

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