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Support Article

WordMacroManagerDot.dot template signature is outdated

SA-13044

Summary



The certificate associated with the VBA code of WordMacroManagerDot.dot template is out of date.


Error Messages



The macros in this project are disabled.


Steps to Reproduce

User generates a Word document in PRPC. During document generating error occurs.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules where the certificate associated to the VBA code of the WordMacroManagerDot.dot template has expired.

Resolution



Deploy HFix-23264 and the perform the following additional steps:

1. Clear the Rule-file and ServiceExport Cache via System Management Application (SMA).
2. Clear the Temporary Internet Explorer Files in the IE browser via Tools>Internet Options >Delete Files.


If the issue continues to present itself after following the additional steps, add the new certificate to the MS Word trusted publishers via Microsoft Office Trust Center Settings.
Suggest Edit

Published August 13, 2015 - Updated October 8, 2020

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