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Support Article template signature is outdated



The certificate associated with the VBA code of template is out of date.

Error Messages

The macros in this project are disabled.

Steps to Reproduce

User generates a Word document in PRPC. During document generating error occurs.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules where the certificate associated to the VBA code of the template has expired.


Deploy HFix-23264 and the perform the following additional steps:

1. Clear the Rule-file and ServiceExport Cache via System Management Application (SMA).
2. Clear the Temporary Internet Explorer Files in the IE browser via Tools>Internet Options >Delete Files.

If the issue continues to present itself after following the additional steps, add the new certificate to the MS Word trusted publishers via Microsoft Office Trust Center Settings.

Published August 13, 2015 - Updated October 8, 2020

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