Support Article
WordMerge is not working: Silverlight Control ERROR
SA-32442
Summary
The document merge functionality that uses Silverlight breaks after migrating to f5 load balancer. The issue is that the XML generated from the f5 response is not parsed by Silverlight.
Error Messages
Silverlight Control ERROR in 'ProcessHttpResponse': [Xml_DtdIsProhibitedEx]Arguments: Debugging resource strings are unavailable.
Steps to Reproduce
Try using Create Merge Document out-of-the-box functionality.
Root Cause
The XML generated from the f5 response is not parsed by Silverlight.
Resolution
Apply HFix-31045.
Published January 19, 2017 - Updated October 8, 2020
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