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Support Article

WordMerge is not working: Silverlight Control ERROR

SA-32442

Summary



The document merge functionality that uses Silverlight breaks after migrating to f5 load balancer. The issue is that the XML generated from the f5 response is not parsed by Silverlight.

Error Messages



Silverlight Control ERROR in 'ProcessHttpResponse': [Xml_DtdIsProhibitedEx]Arguments: Debugging resource strings are unavailable.

Steps to Reproduce



Try using Create Merge Document out-of-the-box functionality.

Root Cause



The XML generated from the f5 response is not parsed by Silverlight.

Resolution



Apply HFix-31045.
Suggest Edit

Published January 19, 2017 - Updated October 8, 2020

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