Support Article
Work basket filter functionality not working
SA-18253
Summary
In the filter options box that is opened when user clicks on the filter icon for a grid column and type a case ID then it does not work. Also again when user clicks the 'search text' icon case, it does not open as well.
Error Messages
Not Applicable.
Steps to Reproduce
1. Log in to System.
2. Launch Case Manager portal and go to DashBoard and select any Work Baskets.
3. Select any worklist from the drop down.
4. Click on filter icon in Work ID column to open the filter box.
5. Type a Work ID in the text box and click on the 'search text' icon.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-25325.
Published January 31, 2016 - Updated October 8, 2020
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