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Support Article

Work Index File Unavailable Or Corrupted but search works



When attempting to perform a check on the work Index file, an error appears in the UI: "Work Index File Unavailable or Corrupted."  but the search works.

Error Messages

Work Index File Unavailable Or Corrupted

Steps to Reproduce

1) Log into PRPC System as developer.
2) Open the system settings for Search.
3) Click on Check Button for Work.

Root Cause

Full Reindex of the work object did not happen properly.


The error message on click of check  is misleading and has been corrected in  Pega 7.2.
It essentially means that the work index is not complete (that is a full re-index for Work did not happen yet). After Doing a full re-index of work objects fixed the issue.


Published May 19, 2016 - Updated October 8, 2020

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