Support Article
Work Index File Unavailable Or Corrupted but search works
SA-22385
Summary
When attempting to perform a check on the work Index file, an error appears in the UI: "Work Index File Unavailable or Corrupted." but the search works.
Error Messages
Work Index File Unavailable Or Corrupted
Steps to Reproduce
1) Log into PRPC System as developer.
2) Open the system settings for Search.
3) Click on Check Button for Work.
Root Cause
Full Reindex of the work object did not happen properly.
Resolution
The error message on click of check is misleading and has been corrected in Pega 7.2.
It essentially means that the work index is not complete (that is a full re-index for Work did not happen yet). After Doing a full re-index of work objects fixed the issue.
Published May 19, 2016 - Updated October 8, 2020
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