Support Article
Work item opens on clicking instances of stale locks records
SA-84001
Summary
Work item opens on the default RuleFormLayout section on clicking the instances of stale locks (System-Locks) records.
Error Messages
Not Applicable
STEPS TO REPRODUCE
- Open the stale records of the System-Locks instances
- Click an instance
Root Cause
A defect in Pegasystems’ code or rules. Issue with the way system identifies the locks. Locks are identified by the work object instead of having a unique identifier themselves. Hence, the system fails to serve the lock instance and instead generates a page for the work object.
Resolution
Apply HFix-54659.
Published August 19, 2019 - Updated December 2, 2021
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