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Work item opens on clicking instances of stale locks records



Work item opens on the default RuleFormLayout section on clicking the instances of stale locks (System-Locks) records. 

Error Messages


Not Applicable



  1. Open the stale records of the System-Locks instances
  2. Click an instance

Root Cause

A defect in Pegasystems’ code or rules. Issue with the way system identifies the locks. Locks are identified by the work object instead of having a unique identifier themselves. Hence, the system fails to serve the lock instance and instead generates a page for the work object.


Apply HFix-54659.


Published August 19, 2019 - Updated December 2, 2021

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