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In Work list a single Case ID display multiple times



Open an assignment and perform 'Change Stage(pyChangeStage)' local action. User is able to see two work objects in work list.

Error Messages

No error message.

Steps to Reproduce

1. Open an Assignment.
2. Change the stage to any other.
3. Check the work list and there are two records with same case Id with different Description.

Root Cause

The reported behavior is an expected behavior to show the open assignments in the work list. As there are two open assignments by going a change stage, there will be two work object Ids, shown in the work list.

‘pyChangeStage’ activity will not clean the previous open assignments by default. If you want to clean the previous open assignments, please override the activity and check ‘CleanUpProcesses’ check box in second and third steps. This will execute to remove all previous assignments when a change stage is done.


The reported behavior is an expected behavior. But if user wants to remove the previous assignments when doing a 'pyChangeStage', perform the following local-change:

Save as 'pyChangeStage' activity and check 'CleanUpProcesses' on second and third steps.

Published February 11, 2016 - Updated October 8, 2020

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