Support Article

Work object stale assignment issue

SA-7300

Summary



Work Object is 'Resolved' however system generates error messages due to stale assignment in PRPC 6.3 SP1. Few work-objects were still displaying in users work-list. When user tries to open the resolved completed work-object from the user work-list, application generates error message -"The flow this assignment corresponds to has been removed".

User could not reproduce this issue at will and this issue was happening randomly with all process, there was no specific pattern.


Error Messages



The flow this assignment corresponds to has been removed.

Steps to Reproduce



Open resolved completed work-object from the user work-list is leading to error message -"The flow this assignment corresponds to has been removed".

Root Cause



The out-of-the-box activity 'Reassign' does not handle Page level error messages.

Resolution



This issue was resolved using the local-change - include 'Page-Clear-Messages' method in 'Reassign' activity, which will clear the error messages and leaves no stale work objects in user’s work-list.

Published January 31, 2016 - Updated October 8, 2020

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