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Support Article

Work object status is not updated from agents

SA-37704

Summary



The work object status is not modified even though the audit logs shows that status has changed.

The issue occurs on upgrading to Pega 7.2.2.


Error Messages



Not Applicable

Steps to Reproduce



1. Update the work object status by calling the UpdateStatus activity through batch agent.
2. Although the audit logs shows that the status has changed, but the work object is not modified in fact.


Root Cause



Calling UpdateStatus in the background did add the history records, but did not actually update the status itself.
When UpdateStatus is called though the UI this will cause the case to be updated.

However, when called via a background activity, such as an agent, the work object itself will not be updated automatically.

It might need its own obj-save and commit.


Resolution



Make a call to Obj-Save/commit in order to fully update the work object status to Resolve-complete.

Suggest Edit

Published July 17, 2017 - Updated October 8, 2020

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