Support Article
Workbasket assignment fails for screen flow
SA-8770
Summary
You can set the routing on the Start shape of a screen flow and route it to a workbasket. However, when the work object is created, the assignment fails because there is no operator with the same name as the workbasket.
Error Messages
Example on-screen error
Flow MyScreenFlow had an error in step ASSIGNMENT66: Unable to open assignee's Data-Admin-Operator-ID record HeadingWrap
Steps to Reproduce
1. Create a screen flow.
2. On the Start shape, route the work to a workbasket.
3. Observe that the flow always fails.
Root Cause
Here is the explanation: A screen flow must be processed by a single user; therefore, it can be routed to a worklist only, not to a workbasket.
This is the expected behavior.
Resolution
To route a screen flow to a workbasket, use the Suggested Approach in the following PDN Article:
https://pdn.pega.com/process/how-to-route-an-initial-screen-flow-to-a-workbasket
Assigning work to a workbasket outside of the screen flow ensures that the assignment before the screen flow is assigned or routed to the workbasket and not to the screen flow itself.
Thus, when a user opens the assignment from the workbasket, it proceeds to the screen flow (using the ActionAutoSubmit method). In this way, the screen flow gets assigned to a single worklist specified in the screen flow Start shape. If no worklist is specified, it gets assigned to the current user's worklist.
Published March 21, 2017 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.