Support Article

Workbasket is not automatically refreshed

SA-28722

Summary


 

The user has configured a custom portal to display Workbasket with WO items on login. Work basket is not getting refreshed after WO opens in a separate thread and resolves. System throws error when we user clicks on same WO link in Work Basket.

Error Messages



Unable to open an instance using the given inputs


Steps to Reproduce

  1. Create a custom portal.And open a WO from a WB, such that it launches in separate thread .
  2. Resolve the case , and close the WO thread
  3. Check that WB, still holds that WO. 


Root Cause



This is an expected behaviour. Until an explicity refresh is done on the WB screen, WO still appears to be present in the WB.

Resolution



Perform the following local-change:
  1. Open the section, where the WO's in the WB's are present
  2. Open the dynamic layout properties
  3. Configure the refresh condition as below :



This refresh condition, refreshes the WB screen, for every change of pxUpdateDateTime in Declare_pzRecentsCache .

 

Suggest Edit

Published October 16, 2016 - Updated October 8, 2020


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