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Support Article

Workbaskets configured in an application display on a dropdown



All the workbaskets configured in an application display on a dropdown.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure the dropdown to display data from pyWorkbasketsInMyWorkGroup of the Pega-EndUserUI-07-10-17 ruleset
  2. Click the dropdown 

Root Cause

The dropdown is configured with the source as the pyWorkbasketsInMyWorkGroup report definition in the Pega-EndUserUI-07-10-17 ruleset. All the workbaskets configured in the application display. This out-of-the-box report definition rule uses the .pyWorkGroup = pyDisplayHarness.pyActiveWoorkGroup filter condition where the pyDisplayHarness page is unavailable. Therefore, all the rules display.


Perform the following local-change:  
  1. Perform a Save As of the available out-of-the-box pyWorkbasketsInMyWorkGroup rule to the application ruleset
  2. Modify the filter condition as .pyWorkGroup==OperatorID.pyWorkGroup to display only the workgroups associated with the current operator


Published November 25, 2019 - Updated October 8, 2020

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