Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

WorkLink correspondence fragment does not work



Out-of-the-box Standard Worklink correspondence fragment is used in emails generated from application to open a workitem from email. An error occurs when this worklink from email is clicked.

Error Messages

HTTP - 404 error

Steps to Reproduce

Use worklink in correspondence rules and check through emails.

Root Cause

Incorrect URL is formed because PRServletCustom authentication is used. The base worklink URL does not pick PRservletCustom in the URL.


Append PRSevletCustom in the URL before the question mark in the anchor tag of worklink correspondence fragment rule, and save it.

Published September 13, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us