Support Article

WorkLink correspondence fragment does not work

SA-27715

Summary



Out-of-the-box Standard Worklink correspondence fragment is used in emails generated from application to open a workitem from email. An error occurs when this worklink from email is clicked.

Error Messages



HTTP - 404 error

Steps to Reproduce



Use worklink in correspondence rules and check through emails.

Root Cause



Incorrect URL is formed because PRServletCustom authentication is used. The base worklink URL does not pick PRservletCustom in the URL.

Resolution



Append PRSevletCustom in the URL before the question mark in the anchor tag of worklink correspondence fragment rule, and save it.

Published September 8, 2016 - Updated September 13, 2016

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