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Support Article

worklist entries of a user appearing in another user's worklist

SA-9614

Summary



Worklist entries of a user are appearing with another user.

Assignments presented by the task (for example, launching tasks from CPM portal) for a user appear in another users's worklist.  This occurs intermittently and stops when the user logs out and starts a new IE session and logs in.


Error Messages



Not Applicable

Steps to Reproduce



Launch a task from CPM portal. Task presents an assignment for the user. If you refresh worklist for another user then the assignment is shown there.

Root Cause



The root cause of this problem is defect/misconfiguration in the operating environment.

Resolution



This was an issue caused by the application code. The property set was wrong

pxRequestor.pyUserIdentifier = Param.UserIdentifier

In an activity and Param.UserIdentifier was set to some arbitrary user.

After performing this property set, anything done by the current logged in user was appearing the worklist of the user identified in Param.UserIdentifier. 

Suggest Edit

Published June 12, 2015 - Updated December 2, 2021

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