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Support Article

Worklist not does not display all the work assigned to the user



In the Pega Product Composer System for Healthcare (PCSH) based application, the worklist does not display all the work assigned to a user.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create an implementation layer application over the Pega PCSH strategic application.
  2. Create a Benefit from the Developer portal.
  3. When the user can have an assignment, save the work item and close it. 
  4. Open the My Work tab to view the worklist. The new benefit work item is not listed.

Root Cause

A defect in Pegasystems’ code or rules.


The Assign-Worklist.pyUserWorkList report definition in the PCSH ruleset is overridden in the PCSH layer. This is because the application must fetch properties such as alias name, version, stage etc. which are not retrieved in the out-of-the-box report definition.

Copy the report definition to the custom application layer and modify it as this is restricted in the application. As a result, the class names cannot be parameterized or fetched at runtime from DCR or Clipboard in this class join context.

An enhancement request, FDBK-28195, has been created for consideration by Pega Product Management.

Published October 13, 2018 - Updated December 2, 2021

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